THREE QUALITIES TO BE A GOOD DIRECTOR

For a departmental or divisional manager, the competences mainly concern the organisation and management of the assigned resources with the aim of achieving the objectives set by the Management/Company. The General Manager, on the other hand, controls and supervises organisational and commercial processes. He must therefore have a global vision that allows him to optimally govern the four main areas of action:

• Commercial, with the definition and implementation of sales and positioning strategies, but also of objectives in terms of budget and business plan; finally, with the application of the Balanced Scorecard
• Technical, with the definition and management of contracts, supplies and insurances, but also with the constant monitoring to ensure that the activities under its responsibility are always carried out in accordance with current hygiene, safety and quality standards
• Organisational, with the definition of regulations and rules of conduct, but also of the organisational chart and recruiting principles
• Ethicsin human resources management and leadership, through performance indicators (KPF) and, but also by monitoring internal satisfaction

The qualities on the podium of the good conductor

The General Manager is a figure complex professional. Accordingly, there are many aspectsall equally important, which help to distinguish one director from another. Undoubtedly, the educational background plays an important role. Hotel institutes have always represented the first step towards a career in the hospitality industry and even today they are still a breeding ground for young talent. Compared to the past, university education has also multiplied the offer. Those who today come out of universities with faculties specialising in tourism already have an excellent basis for being able to manage a hotel business tomorrow.

A good organisation is the second ally of the good manager, since it is thanks to it that situations, processes and problems can be managed to the best of one's ability, with general satisfaction both in terms of results and the resources involved.

Third, but equally fundamental, is leadership, which enables the manager to coordinate the resources entrusted to his or her guidance, promoting their growth and nurturing their motivation to give each their best to contribute to the company's success.