Within every hotel and every establishment, there are many people who provide service. There are many roles in the hierarchy, which need to be managed in the best and most precise way in order to achieve good and worthwhile results, in terms of turnover, but also in terms of the customer experience as well as that of staff and employees.
Managing a hotel's internal relations is therefore possible through communication programmes implemented through daily, weekly and monthly meetings. These regularly-scheduled meetings are therefore essential to communicate extensively with all the hotel's employees, conveying all information and leaving no one out.
Enabling employees and co-workers to be trained and informed at all times is a priority for a hotel manager, who should always have everything under control and maintain a calm atmosphere between workers in the various departments.
Internal relations in the hotel. Meetings, briefings and communication: why they matter
When there are many people working within a company, the only way to enable everyone to perform at their best and to know what the company wants, and the goals and standards to be achieved, is to rely on good communication.
In every self-respecting hotel, a morning briefing is organised and held every morning, which is attended by everyone - from the General Manager to the heads of service - and during which a minute is drawn up, which is then made available and known to all workers.
A weekly meeting is then also organised, which is generally set for Friday, during which the past week's performance is reviewed and analysed and a forecast of the following week is made, together with the distribution and presentation of orders of service for the events on the calendar.
There is also no lack of monthly meetings, which are important for direct contact between the hotel manager and all the other employees, bar none.
Every month, the General Manager, on a rotational basis, invites 7 or 8 people for coffee, involving all departments, and at that time collects suggestions and proposals for improvement from the employees. This happens in many hotel companies and also in many other companies that deal with something else entirely. Although it may appear strange in the eyes of many within large hospitality companies, the hotel manager takes the suggestions and advice given by the staff into serious consideration, in order to improve certain aspects, more or less in need of intervention.
Above all, these brainstorming, involving employees even in more 'defiladed' positions in the organisational chart, convey a strong and fundamental impression: all ideas deserve to be heard, and the suggestion of everyone, manager or not, is valuable for the success of the company.
Photos by Andrea Piacquadio on Pexels
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